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We hope that you love your jewellery, however if you're not happy we can organise a refund or exchange for you, providing you notify us and return the jewellery within 15 days from date of purchase. The same applies if you receive a faulty or damaged item, or the item(s) is not what you ordered - you have 15 days from date of purchase to notify us and return the jewellery.

 

Exemptions

The following items are non-cancellable, non-refundable and non-exchangeable:

- Personalised items that are custom made i.e. amulets and all engraved items, as they are unique (made to your requirements) and therefore cannot be re-sold

- For hygiene reasons, we are unable to accept returns on all earrings and nose rings (unless faulty)

- Sale Items (unless faulty)

- Gift Wrap

 

How To Exchange Or Refund A Product

Free returns with DHL (UK only)

 

Contact us on hello@silverjadejewellery.com. Customer service will send you shipping label electronically and you can print it to send it back to us.

 

Then send your item, unworn and in its original packaging to:

Returns

Silver Jade Limited,

Old Chambers

93-94 West Street

Farnham

Surrey

England

GU9 7EB

 

The item is your responsibility until it reaches us.

International Returns

We hope that you love your jewellery, however if you’re not happy simply contact hello@silverjadejewellery.com to organise a refund or exchange within 15 days of purchase. Please note return shipping fees are the responsibility of the customer and any taxes or duty fees incurred by shipping overseas cannot be reclaimed from Silver Jade Jewellery in the event of a return. 

 

Things to note

In the event that the item you received was sent in error or we’ve deemed it faulty, then we will refund any postage costs (providing we are notified of the fault within the timescales detailed below).

We will not exchange goods that have been worn or do not have their original packaging. In this instance, the goods will be returned to the buyer.

In the interest of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

Any amendments to orders will only be responded to within working hours Monday to Friday (excluding UK Public Holidays)

Late Refunds

If you haven’t received your refund within 28 days of returning the goods, please check with your card company as it may take some time before the refund is officially posted. If you have still not been refunded, please contact us at hello@silverjadejewellery.com

 

Faulty Items and Repairs

We will repair/replace faulty items free of charge, providing you notify us within 15 days of receipt of the goods and you are able to provide proof of purchase from www.silverjadejewellery.com.

After 15 days, depending on whether the item is still in stock and the nature of the damage, we will do our very best to fix the item, however there will be a charge for this service. Please email hello@silverjadejewellery.com to make arrangements for this service.

 

If you have any further questions about our returns policy, please email hello@silverjadejewellery.com Our office hours are Monday – Friday, 9am – 5.00pm (GMT)

RETURNS & REFUNDS

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